Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

For the purposes of this Privacy Policy:

Company (referred to as "the Company", "We", "Us" or "Our") refers to Volz Method Piano Lessons.
Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website and all related services, including in-home piano lessons and communication systems.
Service Provider means any natural or legal person who processes the data on behalf of the Company.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
You means the individual accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:

First and last name
Email address
Phone number
Address/location details (for in-home lesson scheduling)
Student information (e.g., age, experience level)
Personal preferences related to lessons

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service
To schedule and deliver in-home piano lessons
To manage Your Account
For the performance of a contract
To contact You by email, phone calls, or SMS regarding lessons, scheduling, billing, or updates
To send promotional offers (only if consent is provided)
To improve our services through data analysis
To manage customer service requests

Sharing of Your Personal Data (Updated for TCR Compliance)

We may share your information with Service Providers only as necessary to operate our business (e.g., scheduling software, payment processors, messaging platforms).

We do NOT sell your personal data.

Mobile Opt-in, SMS consent, and phone numbers collected for SMS communication purposes will NOT be shared with any third party or affiliates for marketing purposes.

Retention of Your Personal Data

We retain Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Transfer of Your Personal Data

Your data may be processed in locations outside your state or country. We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Your Personal Data

Law Enforcement

We may disclose Personal Data if required by law.

Other Legal Requirements

We may disclose data to:

Comply with legal obligations
Protect company rights or property
Prevent wrongdoing
Protect user safety
Defend against legal liability

Security of Your Personal Data

We use commercially reasonable methods to protect your data but cannot guarantee absolute security.

Links to Other Websites

We are not responsible for third-party websites linked from our Service.

Changes to This Privacy Policy

We may update this policy at any time. Changes take effect when posted.

SMS Terms & Conditions (TCR Compliant)

SMS Consent Communication

Phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive SMS messages from Volz Method Piano Lessons, you may receive messages related to:

Lesson reminders
Scheduling updates
Follow-up messages
Billing notifications
Promotions or offers (if opted in)

Example:
“Hello, this is a reminder of your upcoming piano lesson on Tuesday at 4:00 PM. Reply STOP to opt out at any time.”

Message Frequency

Message frequency may vary depending on your interaction with us.

Example:
You may receive up to 2–4 SMS messages per week related to lessons, scheduling, or your account.

Potential Fees for SMS Messaging

Standard message and data rates may apply based on your carrier’s plan.

Opt-In Methods

You may opt in to receive SMS messages from Volz Method Piano Lessons in the following ways:

Verbally during a phone or in-person conversation
By submitting an online form on our website
By checking an SMS consent box on a form
By filling out a paper form

Opt-Out Method

You can opt out at any time by replying STOP to any SMS message.
You may also contact us directly to be removed.

Help

If you are experiencing issues, reply HELP or contact us at:

Additional Options

You may choose not to receive SMS messages by not selecting the SMS consent option on our forms.

Standard Messaging Disclosures

Message and data rates may apply
You can opt out at any time by texting STOP
For help, text HELP or contact us directly
Message frequency may vary

Contact Us

If you have any questions about this Privacy Policy, you can contact us: